We operate a professional Help Desk service for our Customers
to address any IT software configuration and operational
issues/problems arising with PC Servers, networking, PC Desktops & Laptops
including:
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Windows Operating systems (Win 95, 98,
NT, 2000, XP, 2003) |
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Microsoft Office |
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Exchange Email |
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PC Faxing |
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Local Area Networking |
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Wide Area Networking |
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Remote Access Services |
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Printer connections, configuration and operation |
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Updating anti-Virus definitions within the business |
All calls are dealt with on the same priority, support and
escalation procedures as we apply internally within our own
O&H Group of businesses.
Our preferred approach is to provide a single point of contact
for the Customer when dealing with I.T. issues. We want to
avoid the Customer dilemma of disagreements between hardware,
network and software suppliers blaming each other and not taking
responsibility for sorting the problem.
Therefore, we can take responsibility for, and manage, your
third party IT support contracts for your other systems. We
will operate fault recording and call escalation mechanisms
with your suppliers and “own” the problem of managing
faults from initial reporting through to resolution.
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