Software Support
We operate a professional Help Desk service for our Customers to address any IT software configuration and operational issues/problems arising with PC Servers, networking, PC Desktops and Laptops including:
- Windows Operating systems (Win 95, 98, NT, 2000, XP, 2003, Vista, 2007, 2008).
- Microsoft Office.
- Exchange Email.
- PC Faxing.
- Local Area Networking.
- Wide Area Networking.
- Remote Access Services.
- Printer connections, configuration and operation.
- Updating anti-Virus definitions within the business.
All calls are dealt with on the same priority, support and escalation procedures as we apply internally within our own O&H Group of businesses.
Our preferred approach is to provide a single point of contact for the Customer when dealing with I.T. issues. We want to avoid the Customer dilemma of disagreements between hardware, network and software suppliers blaming each other and not taking responsibility for sorting the problem.
Therefore, we can take responsibility for, and manage, your third party IT support contracts for your other systems. We will operate fault recording and call escalation mechanisms with your suppliers and “own” the problem of managing faults from initial reporting through to resolution.
